KYC Policy

Sellers who want to sell digital products on Fibidy and receive payouts must complete identity verification (Know Your Customer / KYC) via Stripe Connect.

KYC is a requirement from Stripe as the payment processor for compliance with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations in various jurisdictions.

Without completed KYC, Sellers cannot upload digital products and cannot receive payouts from transactions.

The KYC process is performed entirely by Stripe through the Stripe Connect onboarding page. Fibidy does not store, process, or have access to the sensitive identity data collected during KYC.

Data collected by Stripe typically includes full name, date of birth, address, government-issued identification number, identity documents (national ID or passport), and bank account information for payouts.

Stripe's privacy policy governing KYC data handling is available at stripe.com/privacy.

Fibidy only receives the KYC status from Stripe (Active, Pending, Rejected, and so on) to determine whether a Seller can sell. Fibidy does not see the Seller's documents or personal data.

KYC must be completed before the Seller can upload their first digital product.

KYC must also be active when payouts are received. If the KYC status changes from Active (for example, becomes Past Due because Stripe requests additional documents), payouts may be temporarily held.

Sellers can start the KYC process from the Fibidy dashboard with the "Start Verification" button, which redirects to the Stripe Connect page.

The system tracks several KYC statuses based on responses from Stripe:

NOT_STARTED — The Seller has not started the KYC process.

PENDING — Data has been submitted to Stripe and is under review.

NEEDS_MORE_INFO — Stripe is requesting additional information or documents.

PAST_DUE — A requirement has passed its deadline. Payouts may be held.

CHARGES_ONLY — The Seller can receive payments but payouts remain limited.

ACTIVE — KYC is fully complete. The Seller can sell and receive payouts normally.

REJECTED — Stripe has rejected the KYC. The Seller cannot sell on the Platform until the issue is resolved.

Most KYCs are completed instantly or within a few hours. Cases requiring Stripe manual review may take several business days.

If Stripe requests additional documents, the status will move to NEEDS_MORE_INFO and the Seller will receive a notification. The Seller must promptly submit the requested documents before the deadline set by Stripe.

If the deadline is missed, the status moves to PAST_DUE and payouts may be held until the requirement is met.

Sellers must provide accurate, complete, and current information to Stripe.

False, misleading, forged documents or other people's identities will cause Stripe to reject KYC and may result in permanent suspension of the Fibidy account without refund.

Sellers are responsible for ensuring that the bank account registered for payouts is theirs and still active.

If Stripe rejects the KYC (status REJECTED), the Seller cannot upload digital products and cannot receive payouts.

Transaction funds already paid by Buyers remain in the Stripe Connect account and will be refunded to Buyers by Stripe under their policies.

Sellers whose KYC is rejected can contact Stripe support directly to understand the rejection reason and correct the documents. Fibidy cannot intervene in Stripe's KYC decisions.

Stripe sometimes requests additional information in the future (future requirements) before a certain transaction volume is reached, or due to regulatory changes.

Sellers will be notified via the Fibidy dashboard and Stripe email when a future requirement needs to be met.

Ignoring future requirements may cause the KYC account to move to PAST_DUE and hold payouts.