Payout Policy

The Platform uses a daily payout schedule with a T+7 delay through Stripe Connect. This means each completed transaction becomes available for payout 7 days after the transaction date.

Stripe processes payouts every day for balances that have passed the delay period. Funds are transferred to the Seller's bank account as registered with Stripe Connect.

The T+7 delay provides a buffer for handling chargebacks, disputes, and refunds before funds are released to the Seller.

The bank account for payouts is registered by the Seller during the KYC process on Stripe Connect.

Sellers can update their payout account through the Stripe Connect dashboard. Fibidy does not store or have the ability to change Seller bank account information.

Sellers are responsible for ensuring the registered account is theirs, still active, and able to receive international transfers if required by the bank.

The balance in the Seller's Stripe Connect account is recorded in USD.

At payout, Stripe converts USD to the Seller's bank account currency using the rate in effect at the time of payout.

The exchange rate spread is part of Stripe's pricing, not Fibidy's. Payout rate details are visible in the Seller's Stripe Connect dashboard.

The minimum payout threshold is set by Stripe and varies based on the Seller's country. Stripe only processes a payout once the Seller's balance reaches the minimum threshold.

If the balance is below the threshold, funds remain in the Stripe Connect account until the balance is sufficient or the Seller triggers a manual payout (if the feature is available for their country).

Payouts may fail for several reasons — the bank account is closed, the account number is incorrect, the bank rejects the transfer, or there are technical issues on the bank's side.

If a payout fails, Stripe will notify the Seller via email and the Stripe Connect dashboard. Funds return to the Stripe Connect account and the Seller must correct the account information before the payout is retried.

Fibidy does not manage the payout retry process. All handling is performed by Stripe under their policies.

When a Buyer files a chargeback through their bank, funds related to that transaction may be held by Stripe during the investigation.

The hold applies while the dispute is active. If the Seller wins the dispute, funds become available for payout again. If the Seller loses, the funds are debited from the Seller's account.

During the hold period, the held balance is not included in payout calculations.

If the Seller's KYC status changes to PAST_DUE or REJECTED, payouts may be held by Stripe until the KYC issue is resolved.

The Seller will be notified via the Fibidy dashboard and Stripe email when a requirement needs to be met.

Full KYC status details are in the KYC Policy at fibidy.com/legal/kyc.

Sellers are fully responsible for tax obligations on income received from sales on the Platform, in accordance with the tax regulations of the jurisdiction where the Seller is based.

Fibidy does not withhold Seller income tax and does not provide tax reporting services. Transaction records are available on the Fibidy dashboard and Stripe to help the Seller with their own tax reporting.

Sellers are encouraged to consult a tax advisor to understand their applicable tax obligations.