Seller Agreement

A Seller is an independent contractor who uses the Fibidy Platform to sell digital products. Sellers are not employees, agents, or partners of Fibidy.

No employment, partnership, or joint venture relationship is formed between Fibidy and a Seller. The Seller is fully responsible for taxes, business licenses, and other legal obligations related to their selling activity.

This Seller Agreement applies together with the main Terms of Service at fibidy.com/legal/terms. In case of conflict, the more specific provision controls.

Every Fibidy account is Buyer by default. To become a Seller, the User upgrades through the process available in the dashboard, filling in store information (name, category, WhatsApp, and so on).

After the upgrade, the User still needs to complete KYC via Stripe Connect before they can upload products and receive payouts. Details at fibidy.com/legal/kyc.

The Platform currently supports digital products in PDF format only. Other formats are not available.

Examples of products that generally fit — ebooks, guides, templates, worksheets, workbooks, recipes, educational materials, research documents, and other digital written works.

Products must be technically valid — the file must not be corrupt, must have at least 1 page, and must open as a standard PDF.

Pirated products or unauthorized copies of others' work.

Products that infringe third-party intellectual property, including copyrighted works the Seller does not own.

Content illegal under the laws of the Republic of Indonesia, including pornographic content, content that endangers children, content that promotes violence or terrorism, and content that violates UU ITE.

Files containing malware, viruses, or malicious code.

Fraudulent content, false claims, or content designed to mislead Buyers.

A full list of prohibited content is available in the Acceptable Use Policy at fibidy.com/legal/acceptable-use.

The Seller warrants they have the right to sell each product they upload.

Sellers must provide accurate product descriptions — titles, descriptions, and previews that truly represent the contents of the file. Misleading descriptions may result in legitimate chargebacks or refunds.

Sellers must respond reasonably to Buyer inquiries through WhatsApp or other contact provided in the store profile.

Sellers may not manipulate the Discover feature — including creating fake accounts to buy their own products, or generating unnatural transactions to boost ranking.

Sellers retain all intellectual property rights in the products they upload.

By uploading a product, the Seller grants Fibidy a limited, non-exclusive, royalty-free, terminable license to store, display, process, and distribute that product solely for the purpose of operating the Platform. This license terminates when the Seller removes the content or closes their account.

The Platform automatically generates a preview file containing a maximum of the first 3 pages of each PDF product for display on the public product page. The Seller consents to the creation and display of this preview as part of the license above.

Buyers who purchase a product receive a personal non-exclusive license for personal use. Sellers may set more specific license terms in their product description.

Sellers must complete KYC via Stripe Connect with accurate information. Full details at fibidy.com/legal/kyc.

KYC data is collected and stored by Stripe. Fibidy does not have access to Seller KYC data and cannot verify or change it.

Fibidy deducts an application fee as the platform fee on each transaction. The fee structure varies by subscription tier and transaction source. Details at fibidy.com/legal/fees.

Payouts are processed by Stripe Connect on a daily schedule with a T+7 delay. Full details at fibidy.com/legal/payout.

The Seller agrees that the platform fee is deducted automatically before the balance enters the Seller's Stripe Connect account.

The Platform tracks the number of chargebacks received by each Seller. Sellers who receive 2 or more chargebacks are subject to automatic account suspension (status SUSPENDED).

Automatic suspension may be reviewed after manual review by the Fibidy team. Sellers may request a review by emailing admin@fibidy.com.

If the Seller wins a dispute, the dispute counter decreases by one. However, an existing suspension is not automatically lifted — manual review by the Fibidy team is required.

The Platform offers FREE, STARTER, and BUSINESS tiers with different features and platform fees.

Upgrading to the BUSINESS tier requires a minimum track record on the STARTER tier — USD $200 in total sales or at least 20 transactions.

The Business unlock terms may change in the future with at least 30 days' notice.

Sellers may not use the Platform to sell services that are not delivered as a PDF.

Sellers may not deceive Buyers with product claims that do not match the file contents.

Sellers may not upload the same product repeatedly with minimal changes to manipulate Discover.

Sellers may not share their Seller account credentials or transfer the account to others without Fibidy's written consent.

Fibidy may suspend or terminate a Seller account that violates this Seller Agreement, the Terms of Service, or applicable law.

Suspension may result in products being hidden, new checkouts being blocked, and pending payouts being held pending review.

Sellers whose accounts are permanently terminated remain responsible for all obligations arising before termination, including unresolved chargebacks and disputes.

Funds still held by Stripe will be processed under Stripe's policies. Fibidy does not control the timeline or outcome of the release of those funds.

The Seller agrees to release and indemnify Fibidy against any claims, losses, or costs (including reasonable legal fees) arising from — products uploaded by the Seller, infringement of third-party intellectual property, violation of applicable law, or disputes between the Seller and Buyers.